About us

Why we built Lattice

Every claim is a record of care that someone gave. Getting paid for that care shouldn't depend on who had time to read the payer's policy. Doctors, nurses and billing teams should be able to focus on patients, not on chasing denials. We built Lattice so claims are right the first time, and payment follows the care.

Our story

The rules were never the hard part. Keeping up with them was.

Payer rules are written down, but they change often and sit across thousands of policy documents. No billing team can read them all, so claims go out with small gaps and come back denied.

Each denial costs staff time, delays payment and can leave patients with bills they didn't expect. That is time and money taken away from care.

So we asked: if the rules are already written down, why guess? Lattice checks each claim against the payer's rules and the doctor's notes before it goes out, and your team approves every change.

Our values

What guides our work

Five values we hold ourselves to, in the product and in how we work with you.

Value focused

We measure our work by what it saves your team in time, money and rework.

Innovation

We look for better ways to solve old billing problems, and we test them before we ship.

Joy

We like what we do, and we enjoy celebrating our customers' wins with them.

Agility

Payer rules change often, so we listen closely and adjust quickly.

Integrity

We say what Lattice can and can't do, and we stand by what we deliver.

Our team

The team behind Lattice

The people leading Kagen.ai and the work on Lattice.

Sid Pandey

Sid Pandey

Chief Executive Officer

Sid leads Kagen.ai and works with customers on how AI can deliver real results in healthcare.

Dr. Kanav Kahol (KK)

Dr. Kanav Kahol (KK)

Chief AI Officer

KK leads our AI work, with a focus on AI agents and automation for clinical and operational workflows.

Gaurav Malik

Gaurav Malik

Managing Partner

Gaurav guides company strategy and helps organizations turn technology investments into lasting business results.

Dr. Rakesh Ahuja

Dr. Rakesh Ahuja

Strategic Advisor, Healthcare AI and Growth

Dr. Rakesh advises us on healthcare AI and growth, with a focus on clinical workflows and better use of healthcare data.

Paraag Mehta

Paraag Mehta

Chief Growth Officer

Paraag leads growth, helping healthcare organizations use AI agents and automation to improve how they operate.

Grant Shih

Grant Shih

Member of the Board of Directors

Grant brings board-level guidance on strategy, governance and long-term growth.

Talk to us

See Lattice with your own claims.

Want to work with us or talk about your revenue cycle? Book a demo and bring your toughest denial.

Or write to us at [email protected]